A few practical details worth knowing before you get in touch.
About this website
This website provides general information about the counselling services offered by Katie Fry, trading as Empowering Steps Counselling, and a way to get in touch to enquire about or arrange sessions. By using this website, you agree to these terms.
Not a substitute for emergency support
This website and the contact form are not monitored continuously and are not appropriate for urgent or emergency situations. If you are in crisis or at immediate risk, please contact emergency services on 999, call NHS 111, or contact the Samaritans free, any time, on 116 123.
No clinical advice via this website
Content on this website is provided for general information only and does not constitute clinical or therapeutic advice. Nothing on this site creates a counsellor-client relationship — that begins only once we've agreed to work together directly.
Intellectual property
The text, images, and design of this website belong to Empowering Steps Counselling unless otherwise stated, and may not be copied or reused without permission.
Liability
We try to keep the information on this site accurate and up to date, but we make no guarantees about its completeness. We're not liable for any loss arising from your use of this website, to the extent permitted by law.
Session Complaints
If you're unhappy with any aspect of your sessions, please raise it with us directly in the first instance at info@empoweringstepscounselling.co.uk.
Professional Conduct Complaints
If you have a complaint regarding professional conduct, please follow the guidance issued by the National Counselling and Psychotherapy Society (NCPS): Concerns and complaints about an individual member.
NCPS Membership No. NCS19-0878
Governing law
These terms are governed by the law of England and Wales.
Contact us
Questions about these terms: info@empoweringstepscounselling.co.uk.
Last updated: 19 July 2026